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Rating Criteria Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Don't know
How satisfied were you with your visit today?
Got everything I wanted Got almost everything Got most of what I wanted Got some of what I wanted Got none of what I wanted I was just browsing
Did you get what you wanted from the site?
Very Good Good Neither Good nor Poor Poor Very Poor Don't know
Ease of use of the site?
Attractiveness of design/appearance?
Ease of finding information?
Information that was clear and easy to understand?
Accurate and up to date information?
Usefulness of site search?
Definitely Probably Not sure Probably not Definitely not
How likely are you to recommend Direct Choice to a friend or family member?

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